Verizon offers customers credit
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Verizon, SOS and outage
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Experts have told USA TODAY such outages can be dangerous and will continue. Verizon apologized to its customers and said it would be offering credits to everyone who was impacted. A spokesperson told USA TODAY that the outage was tied to a software issue and that the company is "conducting a full review of what happened.
The problem lasted for hours and was resolved shortly before 10:30 p.m. Eastern Wednesday evening. Verizon has not yet revealed the cause behind the outage, but it said on Thursday morning that it will credit customers $20.