The carrier says the outage is over and has apologized to customers. Here’s the latest on the issue — with no clear cause yet.

A company spokeswoman said “a software issue” was to blame for the outage, which disrupted cellular and data service for over six hours across the United States.

Some Verizon customers went without cell service for over seven hours on Jan. 14. Here's what we know about the cause of the outage.

Verizon says a software problem caused the glitch and it is conducting a postmortem, but experts say outages are "a fact of life" these days.

The carrier is sending out text messages to notify users about the $20 credit, which will be applied to a future bill. Some, however, say it's not enough to cover a lost day of work.

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to humans.

T-Mobile’s response to the recent Verizon outage is a good example to follow. The main lesson to learn? Stay calm and state the facts.

New York State Assembly member Anil Beephan has called on the Federal Communications Commission to investigate the hours-long service outage.