Phoenix residents calling 911 will now be asked if they need a behavioral health expert to respond to an incident rather than a police officer.

Note: Some of these submissions revolve around pretty serious and heavy topics, so continue at your own discretion.

Nearly three months after Florida’s new open carry law took effect, 911 operators are hearing the same kind of call again and ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

Excitement is abounding among staff and leadership of the Lyon County Emergency Communications Center with the prospect of a ...

Louisville's Metro Safe 911 center handled a 139 percent surge in emergency calls, receiving 1,422 calls in the first three ...

When floodwaters started to rapidly rise early on July 4th, just two 911 operators were working. Hundreds of people called in, making desperate pleas for help. A warning: many of the calls are ...

The $24 million project has been years in the making, and county officials say it prioritizes public safety and supports the mental health of its staff.

Emergency crews rushed to the scene of a deadly head-on crash in New Madrid County on Tuesday evening, December 23.

If 911 needs eyes on your situation, they'll send a prompt for you to share live video instantly. Follow ZDNET: Add us as a preferred source on Google. Calling 911 can be stressful, and effectively ...