Airbnb recently beefed up its customer service staff with a team of 50 investigative agents who track down guests who abuse their hosts’ generosity. The move came after the company got tired of seeing ...

ABNB's Q3 results may reflect stronger bookings, rising ADR and AI-driven service gains, despite margin pressure from higher ...

Airbnb is going to become an “AI-first application” over the next few years, co-founder and CEO Brian Chesky said on a Q2 2025 earnings call last week. The company rolled out an AI customer service ...

Airbnb hears you and is launching a bunch of new features to improve the experience from the beginning of your search all the way to checkout. On Wednesday, the rental platform announced a new way of ...

Airbnb admitted its customer service needs improvement after NBC4 Responds helped several guests resolve problems with the short-term rental marketplace. “There was no way to actually get a hold of ...

Peer-to-peer housing marketplace Airbnb has reorganized its international team in an effort to improve its customer support and boost the number of local options available to visitors traveling ...

As we mentioned earlier this week, Airbnb co-founder Brian Chesky and Sequoia Capital partner, Airbnb board member, and former Zappos COO Alfred Lin joined us in the TechCrunch TV studio for a special ...

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Travelers appear to be abandoning Airbnb because of high costs, excessive fees, and poor host service. Airbnb was once a disruptor offering affordable stays but some say it has lost its charm. Travel ...