The Daily Herald has been recognized with the Better Business Bureau’s Diogenes Award for Excellence in Media. Managing Editor of Administration and Opinion Jim Slusher accepted the award during ...

The president and CEO of the Worcester-based Better Business Bureau of Central New England has stepped down from his position after just one year on the job.

Next week is National Consumer Protection Week, so we’re tracking all the recent scams. We went to the Better Business Bureau this week and found scam attempts are worse than ever. We've all ...

Better Business Bureau warns against using Club Car Wash amid reports of vehicle damage, billing problems, and poor customer service across its 200 locations.

The Better Business Bureau said you will not receive a phone call if you missed jury duty. Karen Reeves with the BBB tells me you would instead receive a notice in the mail letting you know you missed ...