Microsoft has launched three new artificial intelligence models that can be used to power customer service agents, multilingual assistants, interactive ...
Microsoft is having a CX moment. Today, the company introduced a series of new AI agents that operate across the customer experience spectrum, including real-time voice agents in the Microsoft Copilot ...
Concentrix Corporation announced the launch of its proprietary Concentrix Migration Engine for Dynamics 365 Contact Center, an agentic AI application available on Microsoft Marketplace. The app ...
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