Capitec has launched an AI feature it says is a world-first, designed to speed up customer support by notifying agents about the potential problem a user has before they pick up a call.
Capitec's new AI-powered Pulse tool cuts call centre handling times by up to 18% by prepping agents in advance.
The South African on MSN
Capitec customers could now get faster help with new AI system
Capitec has launched a new AI-powered tool that helps agents understand customer issues faster when clients contact support.
Capitec has introduced a new artificial intelligence system, called Pulse, aimed at improving response times and reducing ...
Capitec has announced Pulse, a new AI-enabled capability designed to remove friction from client support, according to the bank.
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