ServiceNow resolves 90% of its own IT requests autonomously. Now it wants to do the same for any enterprise

ServiceNow's new Autonomous Workforce framework inherits enterprise permissions from deployment — so AI specialists can't ...

ServiceNow debuts Autonomous Workforce, EmployeeWorks automation tools

ServiceNow Inc. today debuted two new cloud services that use artificial intelligence to automate manual work for users.
Business Wire

ServiceNow Expands Generative AI Capabilities With Case Summarization and Text-to-Code to Drive Speed, Productivity, and Value

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced expanded generative AI capabilities, case ...
SiliconANGLE

ServiceNow expands its generative AI toolbox with case summarization and text-to-code

ServiceNow Inc. said today it’s expanding its Now Assist family of artificial intelligence features with the launch of two brand new capabilities. The new features include Case Summarization, which ...
Diginomica

ServiceNow CEO says process optimization is the “single biggest generative AI use case in the world today”

Upon releasing the company’s Q1 2024 earnings, ServiceNow CEO Bill McDermott outlined why the digital workflow vendor sees huge opportunity with generative AI. Digital workflow vendor ServiceNow has ...
newscase

ServiceNow’s AI Ambitions Fuel Record Financial Performance

ServiceNow's AI revenue more than doubled, fueling record subscription growth and a $5B buyback. CEO McDermott's contract is extended as the company targets 20% growth for 2026.
CRN

ServiceNow, Microsoft To Integrate Their Now Assist, Copilot GenAI Platforms

‘ServiceNow and Microsoft are integrating Now Assist and Copilot, bringing the power of two generative AI systems into one seamless experience. This has been made possible by merging the intelligence ...
Business Wire

ServiceNow’s Agentic AI Push Attracts U.S. Enterprises

STAMFORD, Conn.--(BUSINESS WIRE)--Enterprises in the U.S. are implementing new agentic AI and industry-specific solutions for the ServiceNow platform in partnership with leading ServiceNow ecosystem ...