To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

“When the sociologist Diane Vaughan came up with the term ‘the normalization of deviance,’ she was referring to NASA administrators’ disregard of the flaw that caused the Challenger space shuttle to ...

Normalization of deviance is the process by which individuals and organizations gradually accept substandard practices, rationalizing them until they become the new, dangerous norm and increase the ...