Chick-fil-A, headquartered in Atlanta, has once again ranked No. 1 in customer satisfaction for drive-thru service, according to a recent national survey. The annual study by Intouch Insight, a firm ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

Chick-fil-A, for a host of reasons, might be the most microscoped drive-thru in America. But it usually owes to one of two points. Firstly, the volumes running through these locations rival some of ...

Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...