A unified, AI-powered platform that connects insight, process, and human judgement across the full complaints lifecycle, built for regulated environments. Huntswood, a ResultsCX company, today launche ...
UK telecoms companies have demonstrated a significant improvement in their complaint handling, according to a new report from the industry regulator, Ofcom. The research compares customer service ...
The Canadian Securities Administrators (CSA) are proposing a refined framework that will grant the Ombudsman for Banking Services and Investments (OBSI) the authority to issue binding compensation ...
Ofcom research compares how the UK’s broadband, mobile and landline customers rate their providers for customer service – including call waiting times, complaint handling and overall satisfaction. The ...
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