In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. Today’s consumers expect personalized service and an ...

Consumer services is a broad field with a variety of benefits and drawbacks. Here’s what you should consider before choosing it as a career path. The consumer services industry is broad and ...

Forbes contributors publish independent expert analyses and insights. I help firms understand AI, mobile and cloud to improve their business It offers 24x7 phone support, onsite service after remote ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

Congress appears close to ending the government shutdown, with bipartisan negotiations driven by holiday pressures and the threat of SNAP cuts. Reopening the government is expected to provide a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More HiOperator, an emerging leader in the customer service automation space, ...