The power of AI is being leveraged to transform the way businesses talk to their customers. Friction points that contact ...
Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...
CommBank reverses plan to replace call centre staff with AI Commonwealth Bank of Australia has rowed back its decision to cut 45 contact centre jobs after finding that the AI-powered "voice-bot" ...
In a panel discussion at Techsparks 2025, Ankush Sabharwal, Founder & CEO, CoRover.ai, Jithendra Vepa, Co-founder & CTO, ...
If we act with purpose, we can lead in the artificial intelligence economy and ensure that Canadians will reap the benefits ...
Numerous Google Cloud services, including those used widely within healthcare, such as Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist and Contact Center AI, were down for nearly four ...
Artificial intelligence (AI) is transforming democracy and human rights across the globe at an unprecedented pace. Yet, it is governments and the private sector that dominate the conversation on AI, ...
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