We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

As a business, you are always looking for effective strategies to interact with customers visiting your brand website. Because customer care is crucial to your business for building a customer base so ...

Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

I was in the middle of one of those customer service “chats” yesterday when I violated one of my deeply held personal rules. I am moving to a new place, and I had a very simple question: Does my ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chatThe AI tools implemented support both end customers ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...