Students who are filling classrooms—in person or virtually—this fall have modern expectations about how their institution can and should be delivering on customer service. Chat bots, apps and other ...

Community college administrators say their students want better support when it comes to institutional customer service—and that they’re right for having high expectations, according to a report ...

Talkdesk expands on commitment to solve industry-specific CX challenges; seamlessly connects disparate resources on and off campus to improve engagement across students, staff, and alumni Higher ...

Once they reach school, don’t young people start to think of themselves as students as opposed to customers? Yes and no. As the so-called customer service revolution has reached across the private and ...