Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

HOUSTON, March 25, 2025 /PRNewswire/ -- DeerRun has announced a comprehensive upgrade to its global customer service system to further enhance user experience. The brand has established 24/7 customer ...

When the customer service at your business goes bad, it’s because one or more of your customer service systems are broken. Let’s say you own a body shop. Some of your customers start reporting (in ...

A local government uses a centralized customer service system - sometimes called 311 - so residents can call a centralized government phone number, place requests for service and are assigned tracking ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

A few weeks ago at Harvard, some of the country's leading 311 directors, chief innovation officers, chief information officers and chiefs of staff convened under the sponsorship of Living Cities to ...

DALLAS—MONI announced it has been ranked highest in overall customer satisfaction among home security companies by J.D. Power. "Customer support and satisfaction have been a primary focus throughout ...

The Social Security Administration is building out a new electronic records system, a major initiative of its long-term plan to modernize and improve customer service. Citizen Services SSA The Social ...