Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Running a small business requires the same output and input of a larger company but on a much smaller scale. This includes the necessary administrative and operating expenses to make the business run ...

At the start of this year, DBS Bank, Southeast Asia’s largest lender, claimed to have unlocked around S$1bn in economic value from its artificial intelligence (AI) and analytics initiatives in 2025, a ...

International Business Machines CEO Arvind Krishna says maximizing returns on investment in artificial intelligence requires a fundamental restructuring of business workflows rather than just adopting ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. IT operating models are in transition with ...

As much as cloud adoption is about embracing cloud-based infrastructure and applications, organisations that do not change the way they work will not be able to reap the full benefits of the ...

Only 4% of organizations have fully aligned operating models to support their strategic goals. AI is now the strongest driver of operating model redesign, cited by nearly 70% of executives.

Long before COVID-19, disruptive technologies had already made significant inroads into traditional enterprises, compelling them to evolve their operating models for the digital age. The pandemic only ...

Cloud adoption once delivered a clear competitive advantage. Today, that advantage is no longer defined by whether you are in the cloud, but by how effectively you operate it. Many enterprises are ...

Employees are adopting AI fast, but CIOs still need to manage the operating model so quick productivity gains don't turn into risky shadow IT. AI is moving into the enterprise faster than most ...

Investment managers are operating in an environment defined by constant, relentless change. Whether expanding into private markets, navigating evolving regulatory reporting requirements, or ...