Franck Beaumin has been named the new customer advocate by the NJ Transit Board of Directors to fill a role that has been vacant for years. NJ Transit announced the hiring on Thursday, citing ...

NJ Transit filled the vacant customer advocate role Thursday with a French man, Franck Beaumin, who has experience in transit operations worldwide. (Fran Baltzer for New Jersey Monitor/NJ Transit) ...

NJ Transit’s new customer advocate has hit the ground running, riding the system both as a daily train commuter and in his new position to get familiar with the agency, saying he takes his own ...

NJ Transit’s new customer advocate has his work cut out for him. Since 2017, there have been numerous hellish summers. Train cancellations are up year-round. This year, NJ Transit passed a 15% fare ...

NJ Transit board member Shanti Narra spoke the words that commuters have waited four years to hear, the agency finally hired a customer advocate to represent rider interests. The position that has ...

New Jersey Transit has improved its performance after last year’s “Summer of Hell.” NJ Transit Customer advocate Franck Beaumin led a recent “listening session” at Newark-Penn Station to hear directly ...

NJ Transit announces Franck Beaumin as the agency’s Customer Advocate. Also, Thomas J. Tisa joins Patriot Rail Company as the new Chief Commercial Officer (CCO); and Sean Libberton joins STV as Vice ...

NJ Transit customer advocate Franck Beaumin held off on stating possible changes at the agency, saying he is still gathering information. (Fran Baltzer for New Jersey Monitor/NJ Transit) NJ Transit’s ...

The second “We are Listening” event was held Thursday night at the Trenton Transit Station. It was hosted by the new customer advocate Franck Beaumin. Beaumin was hired in October after the position ...