A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems now ...

One of the absolute best features of the Vita is the ability to tap into your PlayStation 4 remotely and play your PS4 games on the go if you have a Wi-Fi connection. We’d love for the Vita to have ...

It’s frustrating trying to redeem a PlayStation code or a network card only to find that it won’t work. It’s especially frustrating if you do so on your PlayStation console itself instead of copying ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...

Comerica in Dallas has found its AI co-pilot, which it calls ComerIQ, is able to resolve 30% of IT issues on its own and reduce the amount of off-hours help desk support the bank must provide.

SEATTLE & ORLANDO, Fla.--(BUSINESS WIRE)--Adaptiva, a leading, global provider of modern endpoint management and security solutions, today announced a number of powerful new health checks and ...

The pioneering HaaS enablement company, based in Hickory, N.C., has teamed up with TecLink, to offer HaaS providers a low-cost way to deliver live, privately labeled technical support to their HaaS ...