5. Take It Offline: If you’ve got a serious customer complaint, the best thing to do is to try and get it ‘offline’ as quickly as possible. Whether it’s through taking it to a direct message, email or ...

What experts say about how to deal with bad customer service involving your money CHICAGO (CBS) – Lately, a rash of CBS 2 viewers have reached out about their battles with banks.

Service industry workers often become the target of customers' ire, with hostile behavior creating a toxic work environment, affecting well-being.