Ikea has been flooded with complaints from shoppers struggling to get in touch with its customer support services, with one person saying they've waited three months for their delivery. We round up ...

IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine learning tools, upgrading omnichannel capabilities and exploring new ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Gary Chervitz is a friend and faithful subscriber to The ...