Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Laurent Philonenko: The value of implementing IP telephony on ...

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Avaya in September debuted a new version of IP Office, its primary unified communications offering for small and midsize businesses. The update, IP Office Release 5, is software that can be customized ...

PUBLISHER’S NOTE: Please note that, as of 9/29/03, all of your valued Network World Fusion newsletters will be delivered to you from nwfnews.com. If you use filters to manage your newsletters based on ...

Converged voice/data WAN projects and applications are helping customer call centers of all sizes lower costs and become more efficient. The benefits include savings on long-distance and local phone ...

With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...

According to Art Schoeller of The Yankee Group, as many as 80% of call center agents will be using IP telephony by 2009, up from around just 10% today. So, unless you plan to close your call centers ...

WhatsApp has introduced a new privacy feature that lets you hide your IP address from whoever you call over the encrypted communications platform. As it stands, one-to-one calls over WhatsApp are ...

Sales of IP contact centers will grow in 2009, but probably not as dramatically as they did in 2008 due to an expected slowdown in sales of IP telephony gear, according to a new Infonetics report.