TROY, Mich.: 13 Oct. 2022 — Individual life insurance and annuity products—with the longest term lengths of long-term investment and insurance products—have created a customer engagement problem.

TROY, Mich.: 22 Aug. 2023 — Despite steadily rising interest rates and strained business conditions, U.S. small businesses are increasingly satisfied with the products and services they are receiving ...

Ironically, when it comes to buying life insurance, 92% of those who have purchased a policy believe it is worth the expense, while nearly half of those who don’t have life insurance have hesitated ...

JD Power’s US Auto Insurance Study measures customer satisfaction with auto insurers by counting performance in seven core dimensions, by using a poor-to-perfect scale. The survey counted 6800 layoffs ...

Despite efforts to improve customer communications, life insurers are seen as unnecessarily complicating explanations of their policies, according to the J.D. Power 2024 U.S. Individual Life Insurance ...

Wawanesa Insurance (soon to be renamed W Insurance) has earned the top ranking in the JD Power 2026 U.S. Auto Insurance Study SM for overall customer satisfaction among auto insurers in the state of ...