A quality circle is a participatory management technique that enlists the help of employees in solving problems related to their own jobs. Circles are formed of employees working together in an ...

Fred’s Note: Some readers may remember the Quality Circle craze of a few decades ago. If you are one of those, perhaps you’ll appreciate reading about my one and only encounter with a quality circle.

The idea of the quality circle was first introduced by a number of large Japanese firms in a systematic attempt to involve all their employees, at every level, in their organisation's drive for ...