When Samsung announced its new Galaxy S22, the biggest Android smartphone launch of the year, Jennifer Larson was ready to finally make some money. On February 9th, she logged into the Ibbu app, where ...

If you’ve got a Samsung Galaxy phone in need of repair, you may need to find a new shop. Best Buy’s Geek Squad—once a Samsung-authorized partner—will no longer fix hardware issues such as depleted ...

Apple’s Genius Bar is one of the big reasons people love the company. If you’ve got a problem with a device, you can just go to your local Apple Store and get it fixed in no time. Unfortunately, you ...

Samsung has revealed that it’ll offer QR- and NFC-enabled customer support at its repair centers. This feature will allow you to register your device at repair centers without filling out a ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. It used to be that customers had one basic cell phone that they ...