Companies make mistakes, and sometimes those mistakes are costly. From erroneous health insurance claim rejections to double charges on credit cards, consumers who aren't paying attention can end up ...

Everyone loves to complain about customer service, and over the years, businesses have given the public plenty of reasons to gripe with automated phone service, hidden fees and shoddy workmanship. But ...

Institution of an IPR is automatically barred if the “petition requesting the proceeding is filed more than 1 year after the date on which the petitioner…is served with the complaint alleging ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. When customers give you negative feedback, via survey, tweet, ...

Patients receiving private dental care have, for the past year, at last had somewhere to turn if they want advice about a complaint or if you, on behalf of your dental practice, have been unable to ...

When I got my Florida driver’s license a couple of years ago, I expected an encounter with surly state employees who hated their jobs and took it out on me. What I got was a pleasant surprise: service ...

PORTLAND, Ore.— The trouble started with an unexpected knock on her front door. A CenturyLink salesman offered Portland resident Sherry Krawczyk a huge discount on her phone, internet and cable TV.

HENDERSONVILLE, REY LLERENA, WYFF NEWS. FOUR SPECTRUM INTERNET OUTAGES ARE MAKING MANY CUSTOMERS FRUSTRATED AS THEY CONTINUE TO WAIT FOR IT TO BE RESTORED AND WYFF4.COM CONTINUES TO SEEK SOME ANSWERS ...

Complaints against U.S. airlines and ticket agents surged this year in the first and part of the second quarter, according to data released by the U.S. Department of Transportation on Wednesday after ...

Transamerica Corp., one of Cedar Rapids’ largest employers, is under review by the Iowa Insurance Division for a rash of complaints related to the company’s taking over customer service for Vanguard ...