The Department of Human Services, now Services Australia, over five years ago kicked off the program of work to basically replace the then-30-year-old Income Security Integrated System (ISIS) that is ...

Services Australia has announced plans to introduce self-service check-in kiosks and track wait times at its service centres in a bid to improve face-to-face citizen service delivery. In issuing a ...

Services Australia and Capgemini have developed a new artificial intelligence (AI) engine in a pilot project to classify and extract information from documents submitted by citizens who are applying ...

Services Australia, which was shifted to the Department of Fin­ance in July to prevent a repeat of the Robodebt scheme, has significant “deficiencies” in risk management, record-keeping and ...