Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

Voice AI agents for appointment-scheduling calls can represent a great opportunity to optimize the bottom line while not ...

The future of the contact centre is not about replacing people with technology, but empowering them. According to Sasha Slankamenac of Dariel Software, AI is shifting customer service from ...

When digital journeys falter, it’s the human voice that restores trust, says Vanda Dickson, business development manager at ...

SINGAPORE, Jan. 08, 2025 (GLOBE NEWSWIRE) -- CURRENC Group Inc. (Nasdaq: CURR) (“CURRENC” or the “Company”), a fintech and digital remittance pioneer serving millions of unbanked and underbanked ...

Bengaluru startup Bolna AI’s voice infrastructure helps businesses automate conversations across languages, bringing AI-powered human-like speech to every Indian enterprise.

US-based conversational AI startup Observe.AI has acquired text-to-speech AI startup Dubdub.ai to bolster its voice AI agents offerings for contact centres. Swapnil Jain, cofounder and CEO of ...

CURRENC Group Inc. has launched its SEAMLESS AI Call Centre Solutions, a range of AI-driven tools aimed at enhancing efficiency and customer satisfaction for various financial institutions, including ...

Salesforce predicts that by 2027, 50% of customer service cases will be resolved by AI. So it’s safe to say that AI’s role in customer service is here to stay. Technology is moving at a rapid pace, ...

For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs.