The North Carolina city tested an artificial intelligence–powered digital assistant to improve customer service, but it ...

Agencies unify constituent interactions, automate workflows and expand capacity through a platform enhanced by artificial ...

Autonomous systems with excessive permissions can pursue poorly defined objectives in ways leaders never intended.

State governments manage enormous volumes of sensitive information every day, from tax records and health data to the systems that keep essential public services running. When this information is ...

Alan R. Shark is an associate professor at the Schar School for Policy and Government, George Mason University, where he also serves as a faculty member at the Center for Human AI Innovation in ...

In Colorado, state and local agencies have used digital twin technology to simulate how wildfires could spread based on terrain, weather and vegetation. Officials can model scenarios in advance and ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Generative artificial intelligence (GenAI) can power chatbots and ...

Connecticut CISO Gene Meltser cut through the tooling hype: The state’s biggest enemy is fragmentation — too many products, too little scale and not enough measurable risk reduction. His fix is a ...

Alexander Slagg is a freelance writer specializing in technology and education. He is an ongoing contributor to the CDW family of magazines. Like many law enforcement organizations, the Norfolk (Va.) ...

Microsoft Azure continues to be a cloud powerhouse, offering a comprehensive platform and suite of tools designed to drive innovation and growth. However, understanding and deploying the right ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Residents can get a lot done in a government office. They can go ...