But simply understanding the need for distributed responsibility is not sufficient if leaders don’t understand what it means to demonstrate responsibility themselves. One way of demonstrating ...
Everybody knows that big corporations, by nature, maneuver like battleships. Held back by their own inertia and current business strategies, they cannot turn quickly when the competitive environment ...
In a world where succession planning is increasingly important, it’s good to be the COO — right? The chief operating officer has traditionally been the number two person in the C-suite — the senior ...
With an introduction by Ram Charan. The heart of a company’s business model should be game-changing innovation. This is not just the invention of new products and services, but the ability to ...
In Bangalore, India, the cost of a Western-style hotel room is typically US$250 to $300 per night. But the indiOne hotel charges $20. The indiOne is modern; every room includes an attached bathroom, ...
The last few years have been bittersweet for people like me, pioneers of high-performance systems with decades of experience. The high-performance systems approach — also known as self-organizing ...
A version of this article appeared in the Autumn 2018 issue of strategy+business. In December 2014, a year shy of its 30th anniversary and as popular as ever, New York City’s Union Square Cafe faced a ...
Digitization has permanently reshaped the global entertainment and media (E&M) ecosystem. Content has become more immersive and available on demand. Digital platforms have proliferated, creating more ...
This decade’s most remarkable business story has been the rise of Google from the dot-com ashes. The company didn’t even exist 10 years ago — it was incorporated by its founders, Stanford University ...
Sometimes corporate culture manifests itself in a make-your-own-taco party in the office kitchenette. Sometimes you can see it when an outdated phone bank is converted into an on-site ice cream shop.
The last few years have brought real change. Balance sheets today have significantly more nontangible assets—intellectual property and digital capability, for example—than ever before. And a series of ...
What distinguishes a stay at the Ritz-Carlton from a night at a comfortable, midlevel hotel chain? A room at the Ritz offers superior luxury and creature comforts, of course, but its most important ...
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