EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Personalized Interactive Experience : AI Agent supports tone customization and multimedia interaction, delivering a more ...

While Santa’s success is often attributed to magic—partially accurate—his overnight global journey is supported by a ...

WiseTech Global chief executive Zubin Appoo has sought to calm frustrated customers over a new pricing model rolled out this ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

Unlike traditional consumption scenarios, which were largely seen as simple physical spaces for the exchange of goods, today's "new consumption scenarios" are far more dynamic and diversified. They ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

You are meeting with a junior employee who tells you that she is concerned that a group within the organization is failing to ...

No fewer than 17 federal government agencies have been ranked completely inefficient by the Presidential Enabling Business ...

Theresa Marchese said a coworker told her on Jan. 4, 2023 that Walshe's "husband had called the Crossing team looking for her ...

AI-based rivals to WiseTech’s software are targeting logistics operators unhappy that WiseTech’s new pricing plan could hit ...

Dismissing a writ appeal filed by State Bank of India (SBI), the Gauhati High Court (HC) has upheld an earlier order ...