EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Personalized Interactive Experience : AI Agent supports tone customization and multimedia interaction, delivering a more ...

While Santa’s success is often attributed to magic—partially accurate—his overnight global journey is supported by a ...

WiseTech Global chief executive Zubin Appoo has sought to calm frustrated customers over a new pricing model rolled out this ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

You are meeting with a junior employee who tells you that she is concerned that a group within the organization is failing to ...

Unlike traditional consumption scenarios, which were largely seen as simple physical spaces for the exchange of goods, today's "new consumption scenarios" are far more dynamic and diversified. They ...

No fewer than 17 federal government agencies have been ranked completely inefficient by the Presidential Enabling Business ...

Federal regulators have received 210 door complaints concerning Tesla in the last 10 years, according to Bloomberg’s analysis ...

Looking ahead, leveraging China Mobile’s AaaS (Ability as a Service) digital capability platform, the project team plans to build a unified, shareable capability framework and replicate China Mobile ...

Theresa Marchese said a coworker told her on Jan. 4, 2023 that Walshe's "husband had called the Crossing team looking for her ...