But that doesn’t mean students should give up on their programming dreams altogether. So says Andrew Anagnost, the CEO of ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Tough talk can be, well, tough. But it's also critical for ensuring your team is working at its best. Learn what holds ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

In an excerpt from Laura Danger's book she explains what emotional labor is, how it shows up in daily life, and why it is ...

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Hiring passionate associates isn’t about finding unicorns, it’s about hiring good people and then creating an environment ...

Can we reimagine altruism as a creative communal process, blending with others' feelings and working together selflessly to ...

Sadaf Z. Malik explores the critical difference between building an "audience" with AI and a "community" with humans. This ...

This surge creates both opportunity and operational risks, Johnstone explained. On one hand, agentic AI opens the door to ...

It is a common stereotype that autistic people do not have empathy. This stereotype is false and not backed up by the latest ...

Gen Z’s arrival as a core consumer group is forcing small businesses to rethink how they connect, communicate, and deliver ...