For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs.

The platform integrates voice, messaging, video and AI, and aims to help enterprises move towards what the company calls a ...

As Singapore becomes a super-aged society and more seniors are expected to live alone, experts and eldercare providers say ...

It is working with American tech firms to improve the voice agent and expand its outreach efforts. Read more at straitstimes.com. Read more at straitstimes.com.

Organisations now choose South Africa not just because it is affordable, but because it delivers value, says Smartz Solutions ...

At TechSparks 2025, MakeMyTrip’s Sanjay Mohan spoke about the groundwork that powered MMT’s AI leap, the push toward ...

Businesses are trying to future-proof and decipher how cyber-criminals are exploiting the autonomy and adaptability of these ...

Private investors with deep operational expertise are uniquely positioned to generate long-term value from AI infrastructure, ...

AI in retail evolves from efficiency tool to strategic force multiplier, boosting customer experience, operations, and ...

Under the phased rollout, all newly issued passports will now be e-passports while existing non-electronic passports will ...

Your liveness check isn’t broken, it’s lying to you. Blinking and tilting your head no longer proves a person is real.

Google on Thursday said that it is developing safe and trusted Artificial Intelligence as part of a broader effort to protect ...