For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs.

When digital journeys falter, it’s the human voice that restores trust, says Vanda Dickson, business development manager at ...

Bengaluru startup Bolna AI’s voice infrastructure helps businesses automate conversations across languages, bringing AI-powered human-like speech to every Indian enterprise.

SoftBank Group, including its telco division SoftBank Corp, is on a mission to dominate the enterprise AI services market in ...

The platform integrates voice, messaging, video and AI, and aims to help enterprises move towards what the company calls a ...

As Singapore becomes a super-aged society and more seniors are expected to live alone, experts and eldercare providers say ...

It is working with American tech firms to improve the voice agent and expand its outreach efforts. Read more at straitstimes.com. Read more at straitstimes.com.

AI cannot function effectively in data silos or without the interconnected systems that provide access to a customer’s full ...

Salesforce predicts that by 2027, 50% of customer service cases will be resolved by AI. So it’s safe to say that AI’s role in customer service is here to stay. Technology is moving at a rapid pace, ...

As part of this collaboration, BT will integrate Pindrop® Protect and Pindrop® Passport, the company's patented authentication and fraud detection technologies, into its enterprise portfolio. This ...

At TechSparks 2025, MakeMyTrip’s Sanjay Mohan spoke about the groundwork that powered MMT’s AI leap, the push toward ...