Jeff Rosenthal, Head of CRM Product Strategy & GTM, North America at monday.com, discusses how the company's approach to integrating CRM into their platform offering has led to 27,000+ CRM customers ...

At its core, buyer intent signals are behavioral cues that indicate a prospect’s interest in a product or service. These signals, gathered through digital interactions, provide valuable insights into ...

Aquant has launched Aquant AI for Service Professionals, which allows service professionals to ask any question and get the right answer at the right time for every service interaction.

Companies are already seeing benefits from limited AI deployments, Capterra has found. Plus: NIQ research uncovers negative perceptions of genAI advertising.

IDC conducted a survey of 417 contact centers in the United States to gather contact center performance measurements. Wide variations were seen in many of the standard contact center metrics.Where do ...

Klaviyo today launched Klaviyo B2C CRM, an all-in-one platform made up of Klaviyo Marketing, Klaviyo Analytics, and Klaviyo Service and powered by Klaviyo Data Platform (KDP).

By bringing The Juice and AudiencePlus together, B2B marketers can now publish content, distribute to targeted communities, and drive demand within a single platform.

Additions to Typeform's Creator AI, Interaction AI, and Insights AI help companies create smarter forms and get better insights.

Adobe Real-Time CDP Collaboration delivers a secure environment for advertisers and publishers to jointly discover, activate, and measure high-value audiences through consent-driven first-party data.

PandaDoc, a provider of document management software, has updated its CPQ suite with the release of PandaDoc Configure, Price, Quote (CPQ) for Salesforce. Built directly within Salesforce, PandaDoc ...