You are meeting with a junior employee who tells you that she is concerned that a group within the organization is failing to ...

Personalized Interactive Experience : AI Agent supports tone customization and multimedia interaction, delivering a more ...

About EngageLab EngageLab is a world-leading AI-powered omnichannel customer engagement solution provider, uniting technology ...

Unlike traditional consumption scenarios, which were largely seen as simple physical spaces for the exchange of goods, today's "new consumption scenarios" are far more dynamic and diversified. They ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

Looking ahead, leveraging China Mobile’s AaaS (Ability as a Service) digital capability platform, the project team plans to build a unified, shareable capability framework and replicate China Mobile ...

BYU made the Big 12's conference championship scenarios pretty straightforward on Saturday night. A loss by the No. 11 Cougars at Cincinnati could have led to a four-way tie for second in the ...

Four SEC teams are still in contention for a conference championship berth, although we won't find out which two teams will face in Atlanta until the final week of the regular season. Alabama, the ...

Indiana became the first Power Four team to clinch a conference title game spot on Friday night with a dominant victory over Purdue. The Hoosiers' win leaves one spot open heading into the final ...

There are plenty of ACC contenders in play to make the conference title game with two weeks remaining in the regular season. Miami is the highest ranked team in the College Football Playoff rankings ...

We are in for a chaotic and fun-filled weekend on the MLB front. Ready to see what's at stake ahead as teams play their final regular season series? Here's what on tap on Friday: Toronto can clinch ...

The Houston Astros finally got a win on Thursday, beating the Athletics to keep their playoff chances alive. The Astros lose the tiebreakers with all the teams in contention for the final spots. With ...