Hunter and RockED partner to deliver mobile microlearning that improves advisor communication and customer service outcomes.

DULLES, Va. — About 24 hours after the Washington Commanders defeated the New York Giants, offensive lineman Sam Cosmi was studying a different kind of playbook — customer service. Cosmi spent his off ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, designing an innovative system, or revolutionizing an organization’s customer ...

Dear Eric: Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done at a lab, someone invariably asks me, “so what are you doing ...

Target launched a new internal training program aimed at helping new hires enhance the in-store customer experience. The internal team member training program, called "10-4," was shared with Target's ...

A new McGill-led study reveals that digital brain exercises can rejuvenate aging brain systems responsible for learning and memory. Older adults using BrainHQ for 10 weeks showed restored cholinergic ...

The numbers are sobering. Organizations invested $47 billion in AI initiatives during the first half of 2025, yet 89% of that spend delivered minimal returns. Most projects collapsed under the weight ...

Opus Training, the training operations platform trusted by hundreds of leading multi-unit brands, today announced the launch of a first-of-its-kind solution that automatically converts customer ...

The Social Security Administration (SSA) recently announced its efforts to transform customer service for beneficiaries and will allow them to access the program's online portal around the clock. SSA ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...