Some companies are acting preemptively. Delta Airlines is encouraging kindness between customers and employees with a ...

The future of retail autonomy will evolve through three key trends: agentic AI, reinforcement learning at scale, and ...

Long treated as an entry-level gateway rather than a professional career, the industry is now confronting the reality that its future competitiveness depends on a skilled, credentialed workforce ...

The worldwide pandemic has threatened many of the businesses you rely on every day, but don’t let it take away your source for local news. Now more than ever, we need your help to ensure nothing but ...

UK shop workers and delivery drivers will receive free training to help them handle abusive customers in the run up to Christmas, following new research showing British retail businesses face a £7.8 ...

Asda Opticians is launching a training scheme for budding optometrists, as it boosts investment in staff development. Starting this week, Asda Opticians will begin its first training programme ...

After implementing an AI chatbot in the Apple Support app to help customers a few weeks ago, the company is taking their AI chatbot push a step further. With Asa, Apple retail employees will now be ...

We had the pleasure of speaking with Louise Lally, the founder and CEO of a ground breaking training academy that’s redefining the industry. Her journey, passion, and vision for the future are truly ...

Lower-performing employees at Asda will undergo additional training as the retailer looks to improve its customer service ratings. The supermarket chain, which is in the midst of a turnaround, will ...